Privacy Policy

Carpet Cleaners Acton Privacy Policy

This Privacy Policy explains how Carpet Cleaners Acton collects, uses, stores, and protects personal data of its customers and prospective customers in the Acton area. It also sets out the rights you have under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Carpet Cleaners Acton customers and service users in the local area, whether you contact us online, by post, or in person.

Who We Are

Carpet Cleaners Acton is a carpet and upholstery cleaning service provider operating in the Acton area. For the purposes of data protection law, Carpet Cleaners Acton is the data controller in respect of the personal data we collect and use about you in connection with our services.

Personal Data We Collect

We only collect personal data that is relevant and necessary for providing our services and managing our relationship with you. The types of personal data we may collect include the following.

Identification and contact details such as your full name, address, service address if different, and preferred contact details.

Booking and service information such as details of the services you request, appointment dates and times, property access instructions relevant to the service, notes about your preferences, and records of previous services provided.

Payment and billing information such as billing address and details necessary to process payments. Card or bank details are handled in secure payment environments and are not retained by us beyond what is necessary for the transaction and legal obligations.

Communication data such as records of enquiries, complaints, feedback, and other interactions you have with us by phone, post, or online forms.

Technical and usage data such as basic device and usage information when you visit our online pages, to the extent that this is necessary for security, service quality, or analytics. This may include IP address, browser type, and approximate location data derived from your device or network.

How We Collect Your Personal Data

We collect personal data in various ways, including when you request a quote or book a service, when you communicate with us by phone or in writing, when you provide information to our operatives during a service visit, and when you visit or interact with any of our online pages or forms.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, this may include the following.

Performance of a contract. We use your personal data to provide carpet cleaning and related services you have requested, to arrange appointments, to manage your booking, to issue invoices, and to respond to enquiries about those services.

Compliance with legal obligations. We may process and retain certain data to meet our legal, tax, and accounting obligations, and where required to cooperate with law enforcement or regulatory authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and interests. This may include managing and improving our services, maintaining business records, preventing fraud or misuse of our services, and communicating with you about similar services you have previously used.

Consent. In some cases, we may rely on your consent, for example for certain types of marketing communication that go beyond what is permitted under legitimate interests. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data to deliver and manage the services you request, including arranging appointments, carrying out cleaning services at your property, issuing invoices, and handling any follow up requirements such as aftercare or complaint resolution.

We also use personal data to maintain our business records, manage our accounts, and comply with legal and regulatory requirements. We may use your information to improve our services, for staff training, and for internal reporting and quality assurance.

Where permitted, we may contact you with information about services similar to those you have already purchased or enquired about. You can ask us to stop such communications at any time.

Sharing Your Personal Data

We only share your personal data when this is necessary for the purposes set out in this policy, when required by law, or when you have given your consent.

Service providers and processors. We may share personal data with trusted third party providers who perform services on our behalf, such as IT and hosting providers, secure payment processors, accounting and bookkeeping services, and communication or customer management platforms. These providers act as data processors and are only permitted to process personal data in accordance with our instructions and for the purposes we specify.

Professional advisers and authorities. We may disclose personal data to professional advisers such as accountants or legal advisers, and to governmental or regulatory authorities, where this is necessary to comply with legal obligations or to protect our rights, property, or safety.

We do not sell your personal data to third parties.

International Transfers

Where any of our processors or service providers operate outside the United Kingdom, we take appropriate measures to ensure that your personal data is adequately protected in accordance with applicable data protection laws. This may involve using standard contractual clauses or ensuring an adequate level of protection as determined by relevant authorities.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we keep customer records and service information for as long as you remain an active customer and for a reasonable period afterwards, typically up to six years, to address any queries, disputes, or legal obligations. Financial records and invoices may be retained for longer where required by tax or company law.

Where we no longer need to retain personal data, we will delete or anonymise it in a secure manner.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure storage, and limiting the personal data we collect to what is necessary. While we strive to protect your information, no method of transmission or storage is entirely risk free, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaners Acton customers in the Acton area, subject to certain legal limitations.

Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other legal basis for processing applies.

Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, such as where the accuracy of the data is contested or you have objected to processing based on legitimate interests.

Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your personal data for these purposes unless we can demonstrate compelling legitimate grounds that override your interests and rights.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format, and you may ask us to transmit that data to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, you can contact us using the contact methods made available through our usual communication channels. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any significant changes will be communicated through our usual channels. The updated policy will take effect from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.